Frequently Asked Questions
Have a question about your ride, payments, or our app? We've compiled a list of our most frequently asked questions to help you find the answers you need quickly.
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General Questions
Simply open the app, enter your destination in the "Where to?" box, confirm your pickup location, and select your preferred ride option. You'll see your driver's details and can track their arrival on the map.
Yes! You can schedule a ride from 30 minutes to 30 days in advance using the "Schedule" feature. Open the app and tap the clock icon next to the destination bar to set your desired pickup time and date.
We offer a variety of ride types to fit your needs, including:
- Economy: Our most affordable option for everyday trips.
- Premium: High-end vehicles for a more luxurious experience.
- XL: Spacious vehicles that can accommodate up to 6 passengers, perfect for groups.
Availability may vary by location.
Absolutely. You can update your destination at any time directly in the app. Your fare will be automatically recalculated based on the new distance and time.
When entering your destination, tap the "+" icon to add up to two additional stops. Your driver will be notified of the full itinerary, and your fare will adjust to include the entire route.
Payment & Pricing
Fares are calculated based on a base rate, distance, and time. We also use dynamic pricing during times of high demand to ensure a driver is always available. You will always see an upfront price estimate before you confirm your ride.
We accept major credit cards, debit cards, PayPal, and digital wallets like Apple Pay and Google Pay. You can add or update your payment methods in the "Wallet" section of the app.
You can add a promo code in the "Wallet" or "Payment" section of the app before you request a ride. Select "Add Promo Code," enter the code, and the discount will be automatically applied to your next eligible trip.
You can cancel for free up to 2 minutes after your driver accepts the trip. After that, a small cancellation fee may be charged to compensate the driver for their time and travel.
A receipt is automatically sent to the email address associated with your account after each trip. You can also view your trip history and download receipts directly from the "Your Trips" section in the app menu.
Safety & Support
Your safety is our top priority. Our safety features include driver background checks, GPS tracking of every trip, an in-app emergency button, and the ability to share your trip status with trusted contacts.
The best way to retrieve a lost item is to contact your driver directly. Open the app, go to "Your Trips," select the relevant trip, and tap "Find lost item" to see options for contacting the driver.
If you have an issue, please use the in-app help section. Go to "Your Trips," select the trip in question, and choose the most relevant help topic. Our support team will review your feedback and get back to you.
After your trip ends, you will be prompted to rate your driver from 1 to 5 stars and provide feedback. Your ratings are anonymous and help us maintain a high-quality, safe community.
Service animals are permitted to accompany riders at all times. For non-service animal pets, it is up to the individual driver's discretion. We recommend contacting the driver after they accept your request to confirm if they are comfortable with your pet.